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FAQ2022-04-19T04:14:51+00:00
  • perfume-tube-box
  • candle tube packaging
  • lip balm tube
  • custom paper tubes

FAQ?

What is the cost for custom prototypes?2019-07-23T11:05:39+00:00

We charge you a small set-up fee around USD50 for unlabeled prototypes. If you would like to add labeling, which is digital printing, the prototypes fee is around USD 100. Both quotes are not including courier fees.

Will you accept PayPal for payments?2019-07-23T11:04:58+00:00

We will only accept PayPal to pay for the shipping and sampling. We don’t accept PayPaly as a payment option for custom orders.

What is your payment terms?2019-07-23T11:04:42+00:00

All custom tubes require 30% deposit with balance paid before shipping. Price terms are usually ex-work, FOB, CIF or CNF.

What information should I let you know if I want to get a quotation?2019-07-23T11:04:26+00:00
  1. The material(art paper, special paper, kraft paper),
  2.  Dimention of the product(diameter*height),
  3.  The material and surface handling(hot stamping, silk screen, matte/glossy lamination and so on),
  4. The printing colors(CMYK, Pantone color),
  5. . If it’s possible, please also provide with pictures or design for checking. Sample will be better for clarifying. If not, we will recommend relevant products with details for reference.
What’s your return policy?2019-07-23T11:02:59+00:00

Customized products can not be returned if the process and printing are confirmed. The buyers shall bear the losses and liabilities caused by the buyer’s stoppage of production. After the buyer receives the goods, if there is any quality problem, please contact us within 15 days, we will solve it properly. After 15 days of receiving the goods, it means there is no problem with the goods, and the seller will no longer bear any responsibility.

How do you control the products quality?2019-07-23T11:02:42+00:00

We have professional QC department, before starting production, material is all inspected, during bulk production, 3 times tests are made. And we will also select and examine the quality of products one by one before packaging.

How to ensure product quality?2019-07-23T11:02:25+00:00

We have advanced equipment, maintaining on time every day to ensure good printing and cutting quality, and also a professional quality.

How long will it be shipped?2019-07-23T11:01:48+00:00

It is usually delivered within 10-15 working days after payment and document confirmed.

Can you arrange the shipping?2019-07-23T11:01:09+00:00

Yes, we will try out best to arrange the cheapest and best service logistics company for you. If you have your own designated freight forwarder, we can arrange for delivery to them.

Can I split my order into multiple SKUs or artwork variations?2019-07-23T11:00:52+00:00

We can split your total order quantity into various artwork versions. In fact, this is something we do on a regular basis for all types of products—teas, candles, bath bombs, skin care, lip stick. Minimum quantity per SKU for custom tubes is 1000pcs.

Are you manufacturer or trading company?2019-07-23T11:00:39+00:00

We are 100% manufacturer specialized in paper tube, lipstick tube packaging over 10 years with more than 5 workshops. We have an excellent team composed of 50 professionals and skilled workers.

Can I get a sample?2019-07-23T11:00:23+00:00

Yes, samples are available, our stock samples are free of charge, courier fee is on your side. There is a few charges for customized samples, your artwork is required, any size is available.

Normally the sample lead time is 5 working days, not including the molding time if it’s necessary.

How eco-friendly is your packaging?2019-07-23T10:59:13+00:00

Our paper tube packaging is fully recyclable. Our all-paper tubes and packaging are fully biodegradable. All of our packaging with metal or plastic ends or liners is recyclable.

Are your tubes safe and eco-friendly?2019-07-23T10:58:55+00:00

Yes, they are all food grade. All material is 100% recycled.

What is the difference between a 2-piece and a full telescope?2019-07-23T10:58:42+00:00

A 2-piece telescope is made up of two tubes. The top tube fits over the bottom tube.

Can you create different tube types?2019-07-23T10:58:17+00:00

Yes, one-piece paper tube, with metal or plastic closures, two-pieces paper tube, three-pieces paper tube, there are different structure.

different tube type
What are the options of your printing paper?2019-07-23T10:56:50+00:00

There are art paper, color paper, pearl paper, etc.. You can advise, and we will purchase the same material or similar. The gram weight is around 150g, which is suitable to make a tube.

printed paper of paper tube
Except CMYK printing, what other printing do you offer?2019-07-23T10:53:39+00:00

Pantone color, based on your design, there are UV, hot stamping, embossing, debossing, silk-screen printing options.

printing of paper tube
Can you print with our design?2019-07-23T10:33:40+00:00

Sure, we produce according to your artwork. Your original artwork in AI/PDF is required.

What’s the restricts of custom tubes?2019-07-23T10:33:21+00:00

Actually we produce diameter smaller than 10mm, which is straw, but it can not curled. And the wall thickness normally range from 0.6mm~2.5mm. Also if the tubes are very long and wide, the shipping costs a lot.

How do I know which tube size fits my product?2019-07-23T10:32:42+00:00

Please tell us what your product is. Some professional ideas will be suggested. Similar samples are available to be sent to you for testing. Or your product can be sent to us, the perfect tube will be engineered for you.

 

What is your customizing scope?2019-07-23T10:31:55+00:00
custom paper tube

Inner diameter (mm): designed by your request

Height (mm): designed by your request

Our normal inner diameter: Φ25 Φ 38 Φ45 Φ52 Φ58 Φ 65 Φ 73 Φ83 Φ89 Φ94 Φ99 Φ102 Φ104 Φ127 Φ220 Φ250 etc. As a manufacturer, we can customize any size for you. 

Let´s Talk about Your Paper Tubes !

Contact Us today to see how we can meet your packaging needs and exceed your expectations.

To know more idea of our capabilities, We can offer free Custom Tube Kit.

(We will reply u within 24 hour)

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